Hong, Jinpyo; Kim, Boyoung - In: Journal of open innovation : technology, market, and … 6 (2020) 2/30, pp. 1-15
customers´ intention to maintain a long-term relationship with auto repair centers through service quality and trust. To this … using auto repair services. It was found that all factors of service quality, relationship benefits, and experience values … affect the maintenance of a long-term relationship through service trust. Consequently, it was found that in the auto repair …