Getele, Gutama Kusse; Jean, Arrive Tsitaire - In: Journal of Electronic Commerce in Organizations (JECO) 16 (2018) 4, pp. 41-52
The objective of this article is to analyse the implementation of BPR in e-commerce platforms by measuring the level of customer satisfaction. The issues tested involve: how customers perceive the BPR objectives in e-commerce platforms; time used for diverse transactions before and after BPR;...