Fantinelli, Stefania; Galanti, Teresa; Guidetti, Gloria; … - In: Administrative Sciences : open access journal 13 (2023) 4, pp. 1-14
call center employees. By conducting a cross-sectional study involving 201 call center employees working in-person and … implications for the call center work environment. Our findings revealed that a transactional psychological contract has a negative … towards these organizations. To promote healthy work relationships and well-being among call center employees, we suggest the …