S, Swathi K; Barkur, Gopalkrishna; G, Somu - In: Cogent Business & Management 10 (2023) 3, pp. 1-25
service quality and its effect on patient satisfaction and care outcomes. A total of 1169 responses were collected from … marketing managers to take suitable actions for improving patient satisfaction and care outcomes. … also reveals the mediation effect of patient satisfaction on the relationship between healthcare service quality and care …