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Search: subject:"customer-to-customer interaction"
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Beziehungsmarketing
27
Relationship marketing
27
Consumer behaviour
24
Konsumentenverhalten
24
Customer-to-customer interaction
18
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
9
Kundenzufriedenheit
8
customer-to-customer interaction
8
Betriebliche Wertschöpfung
5
Dienstleistungsmarketing
5
Services marketing
5
Social Web
5
Social web
5
Value creation
5
Customer integration
4
Customer to customer interaction
4
Kundenintegration
4
Customer-to-customer interaction (CCI)
3
Dienstleistungsmanagement
3
E-commerce
3
Elderly people
3
Electronic Commerce
3
Holiday behaviour
3
Online retailing
3
Online-Handel
3
Service management
3
Social identity
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Social relations
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Soziale Beziehungen
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Tourism industry
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Tourismuswirtschaft
3
Urlaubsverhalten
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Viral marketing
3
Virales Marketing
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Ältere Menschen
3
Age differences
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Age group
2
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2
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Free
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Article
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research-article
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English
39
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Braun, Corina
3
Bruhn, Manfred
3
Hadwich, Karsten
3
Nicholls, Richard
3
Basso, Kenny
2
Batt, Verena
2
Broilo, Patricia Liebesny
2
Ekpo, Akon E.
2
Espartel, Lélis Balestrin
2
Furuoka, Fumitaka
2
Hartl, Barbara
2
Hofmann, Eva
2
Kim, Hyun Sik
2
Line, Nathaniel D.
2
Penz, Elfriede
2
Riley, Breagin K.
2
Sameer Kumar
2
Thomas, Kevin D.
2
Tomazelli, Joana
2
Yvaire, Zachary
2
Zaiem, Imed
2
Zgolli, Samar
2
Zhou, Ying
2
Altinay, Levent
1
Amorim, Marlene
1
Asaad, Yousra
1
Bai, Changhong
1
Baillod, Chloé
1
Baker, Melissa A.
1
Blocker, Christopher
1
Casais, Beatriz
1
Chen, Ye
1
Choi, Beom Joon
1
Choi, Beomjoon
1
Cooper, Danielle
1
Fu, Xiaorong
1
Furrer, Olivier
1
Gad Mohsen, Marwa
1
Garzon, Dolores
1
Gerri, Henderson
1
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The journal of services marketing
6
International journal of hospitality management
4
Journal of Services Marketing
4
Journal of travel and tourism marketing
3
Journal of business research : JBR
2
A Research Agenda for Service Marketing
1
Arab Economic and Business Journal
1
Arab economic and business journal
1
European Sport management quarterly : ESMQ
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
Journal of Business Research
1
Journal of Consumer Marketing
1
Journal of business economics and management
1
Journal of customer behaviour
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality and tourism insights
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of retailing and consumer services
1
Journal of service management
1
Service business
1
The journal of consumer marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
33
Other ZBW resources
5
EconStor
1
RePEc
1
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1
Managing customer-to-customer interactions : revisiting older models for a fresh perspective
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 71-86
Persistent link: https://www.econbiz.de/10014473586
Saved in:
2
The future of research on
customer-to-customer
interaction
(CCI)
Nicholls, Richard
- In:
A Research Agenda for Service Marketing
,
(pp. 183-221)
.
2024
Persistent link: https://www.econbiz.de/10014517969
Saved in:
3
Promoting electronic
customer-to-customer
interaction
: evidence from social commerce sites
Zhou, Ying
;
Furuoka, Fumitaka
;
Sameer Kumar
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 873-899
Persistent link: https://www.econbiz.de/10015050136
Saved in:
4
The antecedents and outcomes of electronic
customer-to-customer
interaction
: a PLS-SEM and fsQCA approach
Zhou, Ying
;
Zhang, Yuqiang
;
Furuoka, Fumitaka
;
Sameer Kumar
- In:
Journal of research in interactive marketing : …
18
(
2024
)
5
,
pp. 836-864
Persistent link: https://www.econbiz.de/10015062982
Saved in:
5
Order effect of multi-touchpoints on Generation Z consumers
Fu, Xiaorong
;
Ren, Xiangming
- In:
International journal of consumer studies
47
(
2023
)
4
,
pp. 1516-1532
Persistent link: https://www.econbiz.de/10014326041
Saved in:
6
Leveraging customer-to-customer interactions to create immersive and memorable theme park experiences
Wei, Wei
;
Zheng, Yanyan
;
Zhang, Lu
;
Line, Nathaniel D.
- In:
Journal of hospitality and tourism insights
5
(
2022
)
3
,
pp. 647-662
Persistent link: https://www.econbiz.de/10013272828
Saved in:
7
C2C interaction in the online review system : effect of other customers' responses on subsequent review volume
Zhang, Min
;
Wang, Lu
;
Li, Yiwei
;
Wang, G. Alan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366151
Saved in:
8
Indirect customer-to-customer interactions and experiential value : examining solo and social diners
Han, Wenjia
;
Jiang, Wen
;
Tang, Jason
;
Raab, Carola
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1668-1691
Persistent link: https://www.econbiz.de/10013412075
Saved in:
9
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
Saved in:
10
Price tradeoff or sharing partnership? : understanding guest-to-guest relationships in P2P accommodation
Long, Qianying
;
Bai, Changhong
;
Chen, Ye
;
Wang, Yuan
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227760
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