Ho, Teck H.; Zheng, Yu-Sheng - In: Management Science 50 (2004) 4, pp. 479-488
might choose a delivery-time commitment to influence its customer expectation, and delivery quality in order to maximize its … market share. A market share model is developed to capture (1) the impact of delivery-time commitment and delivery quality on … there is a congestion effect. We show that the choice of the delivery-time commitment requires a proper balance between the …