Karjaluoto, Heikki; Jarvenpaa, Lasse; Kauppi, Ville - In: International Journal of Electronic Finance 3 (2009) 3, pp. 253-269
This study endeavours to contribute to a better understanding of Service Quality (SQ) in online banking by examining the various dimensions related to creating a satisfactory online banking experience. The authors develop a conceptual model and test it with a convenience sample of 183 online...
