Czarnecki, Christian; Winkelmann, Axel; Spiliopoulou, Myra - In: Business & Information Systems Engineering 5 (2013) 2, pp. 83-96
transformation by specifying methods, procedures, and reference models. With the Enhanced Telecom Operation Map (eTOM), the TM Forum … on the customer are missing. In this paper, we extend the eTOM reference model by reference process flows, in which we … published as part of eTOM version 9. We further elaborate on those components of our approach which can be applied outside the …
