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Search: subject:"encounter"
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Subject
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Service quality
130
Dienstleistungsqualität
126
Service encounter
119
Customer satisfaction
107
Customer service
103
Kundenzufriedenheit
103
Kundenservice
102
Consumer behaviour
93
Konsumentenverhalten
91
Beziehungsmarketing
53
Relationship marketing
53
service encounter
41
Dienstleistungssektor
32
Service industry
32
Services
30
Dienstleistung
29
Emotion
27
Satisfaction
13
Service management
13
Arbeitszufriedenheit
12
Dienstleistungsmanagement
12
Job satisfaction
12
Robot
12
Roboter
12
Salespeople
12
Verkaufspersonal
12
Cross-cultural management
11
Gastgewerbe
11
Hospital
11
Hospitality industry
11
Interkulturelles Management
11
Einzelhandel
10
Experiment
10
Krankenhaus
10
Retail trade
10
Arbeitsverhalten
9
Customer experience
9
Work behaviour
9
service quality
9
Betriebliche Wertschöpfung
8
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Undetermined
199
Free
27
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Article
251
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22
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Article in journal
184
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184
research-article
35
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8
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8
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3
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English
238
Undetermined
31
German
3
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1
Author
All
Osei-Frimpong, Kofi
7
Gustafsson, Anders
5
Sharma, Piyush
5
Svensson, Göran
5
Nysenbaum, Jessica
4
Padin, Carmen
4
Patterson, Paul G.
4
De Keyser, Arne
3
Delcourt, Cécile
3
Dodd, Allison Hedley
3
Gremler, Dwayne D.
3
Han, Heesup
3
Holmqvist, Jonas
3
Kristensson, Per
3
Lee, Hye Eun
3
Lorenz, Melanie P.
3
Mattila, Anna S.
3
Prentice, Catherine
3
Tariq, Ayesha
3
Van Vaerenbergh, Yves
3
Wästlund, Erik
3
Zlatinov, Ashley
3
Abney, Alexandra K.
2
Alkire, Linda
2
Andersson, Pernille
2
Asante, Daniel
2
Asante, Eric Adom
2
Ball, Joan
2
Barnes, Bradley R.
2
Bennett, Keri
2
Borck, Rosemary
2
Bouchery, Ellen
2
Bruce, Helen L.
2
Bulchand-Gidumal, Jacques
2
Buoye, Alexander
2
Byrd, Vivian L.H.
2
Chan, Shiu Fai
2
Chen, Shu-Ching
2
De Meyer-Heydenrych, Christine F.
2
Dubinsky, Alan J.
2
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Mathematica Policy Research
9
Edward Elgar Publishing
1
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
1
HAL
1
International Monetary Fund
1
International Monetary Fund (IMF)
1
University of Rijeka, Faculty of Tourism and Hospitality Management
1
Université Paris-Dauphine (Paris IX)
1
Université de Bourgogne - CREGO EA7317 Centre de recherches en gestion des organisations
1
eSocialSciences
1
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Published in...
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The journal of services marketing
23
International journal of hospitality management
16
Journal of retailing and consumer services
14
Journal of business research : JBR
13
Journal of Services Marketing
10
Mathematica Policy Research Reports
9
Journal of service management
7
International journal of contemporary hospitality management
6
International Journal of Contemporary Hospitality Management
5
Journal of Service Management
5
Journal of service research : JSR
5
The service industries journal
5
International Journal of Culture, Tourism and Hospitality Research
4
Journal of hospitality marketing & management
4
Journal of service theory and practice : JSTP
4
A Research Agenda for Service Marketing
3
International Journal of Pharmaceutical and Healthcare Marketing
3
International journal of pharmaceutical and healthcare marketing : IJPHM
3
Journal of Service Theory and Practice
3
Journal of service research
3
Journal of travel and tourism marketing
3
Service business
3
The Cornell hospitality quarterly
3
The international review of retail, distribution and consumer research
3
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
International journal of services, economics and management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service theory and practice
2
Psychology & marketing
2
Services marketing quarterly
2
Springer eBook Collection
2
Technological forecasting & social change : an international journal
2
Tourism management : research, policies, practice
2
Tržište/Market
2
AAAS selected symposium
1
AMS review : official publication of the Academy of Marketing Science
1
Advances in industrial and labor relations
1
Apas Papers
1
Asia Pacific Journal of Marketing and Logistics
1
Asia Pacific journal of marketing and logistics
1
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Source
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ECONIS (ZBW)
196
Other ZBW resources
41
RePEc
32
BASE
2
EconStor
1
USB Cologne (EcoSocSci)
1
Showing
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273
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1
Serving customers through chatbots : positive and negative effects on customer experience
Ranieri, Angelo
;
Di Bernardo, Irene
;
Mele, Cristina
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 191-215
Persistent link: https://www.econbiz.de/10014526066
Saved in:
2
Digital natives on the rise : a systematic literature review on generation Z's engagement with RAISA technologies in hospitality services
Fu, Mengni
;
Fraser, Barry
;
Arcodia, Charles
- In:
International journal of hospitality management
122
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10015072459
Saved in:
3
"Basically he's a pet, not a working dog" : theorising what therapy dogs do in the workplace
Charles, Nickie
;
Wolkowitz, Carol
- In:
Work, employment and society : a journal of the British …
38
(
2024
)
4
,
pp. 976-997
Persistent link: https://www.econbiz.de/10015055714
Saved in:
4
Providing positive individuating information to reduce stereotype-based negativity in service encounters
Smith, Nicholas A.
;
Martinez, Larry
;
Xu, Shi
; …
- In:
The Cornell hospitality quarterly
64
(
2023
)
3
,
pp. 307-321
Persistent link: https://www.econbiz.de/10014312195
Saved in:
5
Only time will tell : unraveling the temporal effect of negative affective encounters in diaspora tourism
Li, Tingting
;
Chan, Tak Hin Eric
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
6
,
pp. 1202-1220
Persistent link: https://www.econbiz.de/10014295285
Saved in:
6
Effect of tourist-to-tourist encounters : increased conflict or reduced social distance?
Bai, Shizhen
;
Chang, Hsuan Hsuan
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 207-234
Persistent link: https://www.econbiz.de/10014229990
Saved in:
7
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
8
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
9
The hard-working virtual agent in the service
encounter
boosts customer satisfaction
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
;
Teck Ming Tan
- In:
The international review of retail, distribution and …
32
(
2022
)
4
,
pp. 388-404
Persistent link: https://www.econbiz.de/10013411669
Saved in:
10
What makes integrated resort attractive? : exploring the role of experience
encounter
elements
Ji, Chunli
;
Yang, Ping
- In:
Journal of travel and tourism marketing
39
(
2022
)
3
,
pp. 305-319
Persistent link: https://www.econbiz.de/10013352885
Saved in:
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