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Determinants of customer satisfaction with service encounter
Nefat, Ariana
;
Paus, Nika
- In:
Tržište/Market
20
(
2008
)
2
,
pp. 195-210
depending on whether they derive from interpersonal contact or from contact with technology. The
evidence
of
service
, which …
Persistent link: https://www.econbiz.de/10011007107
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