Yu, Wantao; Jacobs, Mark A.; Salisbury, W. David; Enns, … - In: International Journal of Production Economics 146 (2013) 1, pp. 346-358
integration, external integration (i.e. with customers and suppliers), customer satisfaction, and financial performance using … influences both dimensions of external integration, customer and supplier integration; and that supplier integration is … performance. Consistent with organizational learning theory the study shows that internal integration is an enabler for external …