Despite the increasing dominance of digital technology in modern communications, face-to-face interactions are believed to play an irreplaceable role in facilitating complex crossborder business transactions. However, empirical research to identify the impact often faces the challenge of two-way...

Despite the increasing dominance of digital technology in modern communications, face-to-face interactions are believed to play an irreplaceable role in facilitating complex crossborder business transactions. However, empirical research to identify the impact often faces the challenge of two-way...

Purpose – The purpose of this paper is to investigate the importance of communication that occurs just before workplace meetings (i.e. pre-meeting talk). The paper explores how four specific types of pre-meeting talk (small talk, work talk, meeting preparatory talk, and shop talk) impact...

Purpose – The purpose of this paper is to evaluate EU election data for the UK and Germany and examine the influence of promotional activity (party campaigning) and the different voting systems prevailing in these two countries – first past the post (FPTP) in the UK and proportional...

Purpose – The purpose of this paper is to explore a new research area: orally‐based information. Design/methodology/approach – The study utilizes a social constructionist approach. The social constructionist meta‐theory, which holds that contributions to knowledge can be made orally,...

Purpose – The purpose of this study is to build a retail‐banking specific quality scale and, through its examination and comparison with the SERVQUAL and BSQ metrics that are currently used in banking, to deepen understanding of quality determinants in the industry. Furthermore, the study is...