Spasojevic Brkic, Vesna; Tomic, Branislav - In: The TQM Journal 28 (2016) 5, pp. 774-785
Purpose – Lean management and Six Sigma concepts are derived from two different points of view, but it is evident that the role of employees is crucial in both concepts. The purpose of this paper is to survey which employees’ behaviour dimensions can lead organization to better concepts...