Quynh Tran Xuan; Hanh T.H. Truong; Tri Vo Quang - In: Cogent business & management 10 (2023) 2, pp. 1-25
quality, perceived fluency, and assurance quality; customer experience is analyzed through hedonic and utilitarian values …-administered questionnaires. The findings indicate that perceived fluency and assurance quality are proved as the critical components of hedonic … fluency and enhances omnichannel experience quality by switching various channels. This study validates the importance of …