The Internal Audit Department (IAD) provides management with sufficient information to determine whether operations are functioning efficiently, effectively and according to management's goals. The paper attempts to investigate how a well organised IAD in the Greek hotel industry results in...

This study aims to gain insight into criteria (detailed market study, business/financial analysis, business/financial analysis before promotion, resource allocation) that contribute to the success of new service development (NSD) ventures in sectors of tourism economy and focusing especially on...

El sistema de clasificación hotelera a través de las estrellas debería actuar como una señal externa que proporciona información a los clientes sobre los niveles esperados, de servicios y de precio, de los hoteles. Sin embargo las estrellas no se revisan y es habitual que se conviertan en...