Zeng, S.X.; Lou, G.X.; Tam, Vivian W.Y. - In: Measuring Business Excellence 11 (2007) 3, pp. 30-40
Purpose – A quality management system based‐ISO 9001 focuses on confirming process conformance from the initial development of a product through production, test, installation and servicing. Information management has been a key factor affecting the effective implementation of the standard....