Gabor, Gabor, A.F.; Guang, Guang, Y.; Axsäter, Axsäter, S. - Erasmus Research Institute of Management (ERIM), … - 2014
In response to customer specific time guarantee requirements, service providers can offer differentiated ser- vices. However, conventional customer differentiation methods often lead to high holding costs and may have some practical drawbacks. We compare two customer differentiation policies:...