Bukhatir, Aisha; Al-Hawari, Mohd Ahmad; Aderibigbe, Semiyu - In: Journal of open innovation : technology, market, and … 9 (2023) 3, pp. 1-12
This study explores the impact of internal service quality on employee job satisfaction (JOS) and the extra role … Job satisfaction (JOS) that affects the strength of this relationship. Drawing on social exchange theory and equity theory … of fit. The study's findings support the proposed hypotheses except for the positive influence of job satisfaction on FLE …