Purpose: Using the knowledge-based view as the theoretical lens, this study aims to assess the effect of middle managers' ambidexterity, continuous improvement and organizational agility on the business performance within the manufacturing and service industries.Design/methodology/approach:...

The shift to remote work mode significantly impacts the way people work, especially middle managers, who play a fundamental role in organizations. There is a broad consensus that they have a key responsibility in deploying strategies, and in terms of operations and organizational culture. Based...