Hou, Jiahe; Liu, Weihua; Cao, Yuenan; Wang, Siyu; Tang, Ou - In: Journal of management science and engineering 9 (2024) 3, pp. 308-327
The quality of logistics services affects the performance and competitiveness of express logistics companies … sample size (data). On the other hand, customers' opinions concerning logistics services can now be deciphered using online … logistics service quality, and the reviews of a logistics firm can be examined to verify the effectiveness of this method …