Purpose – This article aims to introduce practical based criteria for effective organizational communication. Design/methodology/approach – The subject scope for this article is corporate communication. The study is based on literature reviews and a qualitative study, entailing the basic...

Purpose – This paper aims to review previous work in the domain of marketing accountability, an issue which has become of increasing concern to chief executive and financial officers. It principal purpose is to attempt an elementary epistemology, with a view to setting a research agenda for...

Purpose – This paper aims to offer a critical pathway to understanding recent changes and improvements in organizing and managing healthcare – such as the emerging “patient‐centred care” (PCC) approach. Design/methodology/approach – The research is based on fieldwork performed as a...

Purpose – Responsibility and accountability are central to much of what managers do, but in the literature these complex social science concepts are confused. The paper aims to bring theoretical rigour, structure, consistency and parsimony to this field, using as an example the subcategories...

Purpose – The purpose of this paper is to explore general practitioners' (GPs') and psychiatrists' views and experiences of transparent forms of medical regulation in practice, as well as those of medical regulators and those representing patients and professionals. Design/methodology/approach...

Purpose – Starting from the premise that responsible managers utilize their competences and creativity to carry out projects which improve stakeholder satisfaction and economic performance simultaneously, the paper aims to present a classification of these solutions, called socio‐economic...

Purpose – This paper's purpose is to show what it really means for a leader to keep the good of the organization in focus and how to accomplish that. Design/methodology/approach – The paper defines the concept with an example and then lays out ways of promoting an encouraging atmosphere for...

Purpose – This paper seeks to analyse accountability relationships developed since the introduction of reforms requiring nonprofit primary health organisations (PHOs) to discharge holistic accountability. Design/methodology/approach – Case study data were obtained principally through...