Xie, Karen; Mao, Zhenxing - In: International Journal of Contemporary Hospitality Management 29 (2017) 9, pp. 2240-2260
Purpose With the prevalence of the sharing economy phenomenon, there are an increasing number of hosts on Airbnb who manage more than one listing. Managing more listings likely makes hosts more seasoned in terms of serving guests, but it may undermine host quality due to hosts’ constrained...