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  • Search: subject:"online service"
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Year of publication
Subject
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Online retailing 24 Online-Handel 24 Consumer behaviour 20 Digitale Dienste 20 Konsumentenverhalten 20 Web-based service 20 Dienstleistungsqualität 19 E-commerce 19 Service quality 19 Electronic Commerce 18 Customer satisfaction 16 Internet 16 online service 15 Kundenzufriedenheit 14 Beziehungsmarketing 10 Relationship marketing 10 Social Web 10 Social web 10 Innovation 8 Online-Dienst 8 Online service 7 online service quality 6 Customer service 5 Internet marketing 5 Kundenservice 5 Online-Marketing 5 Viral marketing 5 Virales Marketing 5 service 5 Beschwerdemanagement 4 Complaint management 4 EU 4 Verbraucherschutz 4 Website 4 Bibliometrics 3 Bibliometrie 3 Customer integration 3 Dienstleistung 3 Digital platform 3 Digitale Plattform 3
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Online availability
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Undetermined 46 Free 12
Type of publication
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Article 66 Book / Working Paper 10
Type of publication (narrower categories)
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Article in journal 49 Aufsatz in Zeitschrift 49 research-article 7 Working Paper 2 Arbeitspapier 1 Article 1 Aufsatz im Buch 1 Book section 1 Congress Report 1 Graue Literatur 1 Non-commercial literature 1
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Language
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English 66 Undetermined 6 German 4
Author
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Amsl, Sarah 2 Barnes, Bradley R. 2 Chan, Shiu Fai 2 Crisafulli, Benedetta 2 Friedman, Daniel 2 Fukukawa, Kyoko 2 Klaus, Philipp 2 Leckie, Civilai 2 Levy, Shalom 2 Liu, Yiqun 2 Ma, Shaoping 2 Mao, Ji-Ye 2 Mathwick, Charla 2 McDonald, Heath 2 Mosteller, Jill 2 Omachonu, Vincent 2 Othman, Asem Majed 2 Robertson, Nichola 2 Singh, Jaywant 2 Teller, Christoph 2 Watson, Iain 2 Wentrup, Robert 2 Wood, Steve 2 Zhang, Min 2 Zhang, Yi 2 Zhang, Yongfeng 2 Zhao, Qi 2 Abualsauod, Emad Hashiem 1 Adhikari, Arnab 1 Adil, Mohd 1 Adugna, Getahun Tolossa 1 Agus, Arawati 1 Albors-Garrigos, Jose 1 Alshibliy, Haitham Hmoud 1 Andriyashin, Anton 1 Ariffin, Ahmad Azmi Mohd. 1 Aromaa, Eeva 1 Arora, Mukul 1 Asfour, Shihab S. 1 Bach, Jonas 1
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Institution
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Europäische Kommission / Generaldirektion Justiz und Verbraucher 4 Europäische Kommission / Consumers, Health, Agriculture and Food Executive Agency 2 GfK Belgium 2 DEUTSCHE LEASING AG <BAD HOMBURG> 1 Europäische Kommission 1 Europäische Kommission / Generaldirektion Steuern und Zollunion 1 INTARGIA Managementberatung GmbH 1 Institut für Wirtschaftsinformatik <Bern> 1 Sonderforschungsbereich Ökonomisches Risiko <Berlin> 1
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Published in...
All
The journal of services marketing 4 International journal of electronic commerce : IJEC 3 Journal of Services Marketing 3 Information systems research : ISR 2 International journal of retail and distribution management 2 Journal of international entrepreneurship 2 Technological forecasting & social change : an international journal 2 African journal of science, technology, innovation and development : AJSTID 1 Annals of the University of Petrosani, Economics 1 Arbeitsbericht Nr. 203(2007) 1 Asia Pacific Journal of Marketing and Logistics 1 Asia Pacific journal of marketing and logistics 1 Discussion paper / Wissenschaftszentrum Berlin für Sozialforschung, Research Area Markets and Choice Research Professorship Market Design: Theory and Pragmatics 1 Diskussionspapier 1 Economic Modelling 1 Economic geography 1 Economic modelling 1 European journal of marketing 1 Globalisation and services-driven economic growth : perspectives from the global north and south 1 HMD Praxis der Wirtschaftsinformatik 1 IEEE transactions on engineering management : EM 1 INTARGIA - Whitepaper 1 Institut für Wirtschaftsinformatik <Bern> - Arbeitsberichte 2007 1 International Journal of Business Performance Management 1 International Journal of Innovation in the Digital Economy (IJIDE) 1 International Journal of Systems and Service-Oriented Engineering (IJSSOE) 1 International journal of business innovation and research : IJBIR 1 International journal of entrepreneurship and innovation management : IJEIM 1 International journal of innovation management 1 International journal of integrated supply management : IJISM 1 International journal of public sector performance management 1 International journal of quality & reliability management 1 International journal of services technology and management 1 International journal of technology management : IJTM 1 International journal of technology marketing : IJTMkt 1 Journal of Asian finance, economics and business : JAFEB 1 Journal of Consumer Marketing 1 Journal of Hospitality and Tourism Technology 1 Journal of Service Theory and Practice 1 Journal of business research : JBR 1
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Source
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ECONIS (ZBW) 51 Other ZBW resources 9 ArchiDok 5 RePEc 5 USB Cologne (business full texts) 3 EconStor 2 BASE 1
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Showing 21 - 30 of 76
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The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran; Ha, Sejin - In: Journal of business research : JBR 121 (2020), pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
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Show it with feeling : performed emotions in critical sensemaking
Aromaa, Eeva; Eriksson, Päivi; Montonen, Tero - In: International journal of entrepreneurship and … 24 (2020) 4/5, pp. 266-280
Persistent link: https://www.econbiz.de/10012251179
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Economic recommendation with surplus maximization
Zhang, Yongfeng; Zhao, Qi; Zhang, Yi; Friedman, Daniel; … - 2016
A prime function of many major World Wide Web applications is Online Service Allocation (OSA), the function of matching … net benefit and producer profit) to the heterogeneous world of online service allocation, in an effort to promote the web …
Persistent link: https://www.econbiz.de/10011498122
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Economic recommendation with surplus maximization
Zhang, Yongfeng; Zhao, Qi; Zhang, Yi; Friedman, Daniel; … - 2016
A prime function of many major World Wide Web applications is Online Service Allocation (OSA), the function of matching … net benefit and producer profit) to the heterogeneous world of online service allocation, in an effort to promote the web …
Persistent link: https://www.econbiz.de/10011492822
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Disruptive online service innovation in the presence of competition among disruptors : the case of 3rd-party online payment
Zhou, Yang; Zhang, Qingpu - In: International journal of services technology and management 25 (2019) 3/4, pp. 384-403
Persistent link: https://www.econbiz.de/10012101634
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Optimal length of free trial for online service considering user's learning effect
Hua, Zhongsheng; Fan, Yiwen; Xu, Xiaoyang; Bao, Lina - In: IEEE transactions on engineering management : EM 66 (2019) 4, pp. 583-597
Persistent link: https://www.econbiz.de/10012129831
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Chat now... examining the variables influencing the use of online live chat
McLean, Graeme J.; Osei-Frimpong, Kofi - In: Technological forecasting & social change : an … 146 (2019), pp. 55-67
Persistent link: https://www.econbiz.de/10012134649
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Consolidated report on cooperation between member states and businesses in the field of e-commerce/modern commerce
Europäische Kommission / Generaldirektion Steuern und … - 2018
Persistent link: https://www.econbiz.de/10011936606
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Behavioural Study on the transparency of online platforms : Final report
Lupiáñez-Villanueva, Francisco (contributor);  … - Europäische Kommission / Consumers, Health, … - 2018
The overall purpose of this Behavioural Study on the Transparency of Online Platforms is to understand the impact of enhanced transparency on consumer trust and behaviour in searching and selecting goods and services on online platforms in three specific areas: Area #1: The general criteria used...
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Persistent link: https://www.econbiz.de/10012036382
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Complementary multiplatforms in the growing innovation ecosystem : evidence from 3D printing technology
Kwak, Kiho; Kim, Wonjoon; Park, Kyungbae - In: Technological forecasting & social change : an … 136 (2018), pp. 192-207
Persistent link: https://www.econbiz.de/10011961825
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