Cassidy, Kim Julie; Grimsey, William; Blackley, Nelson - In: Journal of Place Management and Development 13 (2020) 3, pp. 365-382
Purpose The purpose of this paper is to identify ways to reconfigure physical retailing to ensure it maintains a sustainable position within the town centre ecosystem in the twenty-first century. The discussion draws on the evolving service-dominant logic (S-DL) and its service ecosystems...