This paper examines the relationship between organization size, product life cycle stage, market position, balanced scorecard (BSC) usage and organizational performance. Using financial and non-financial measures, the BSC appraises four dimensions of performance: customers, financial (or...

This paper reports on aspects of the decision-making process within the management committees of six unions. The following issues are explored: the extent to which a democratic climate prevails within the meetings; the differences and similarities in the experience of large and small unions; and...