Purpose – The purpose of this paper is to offer systematic support for the creation of business re‐engineering ideas to exploit new communication channels (such as internet, mobile phone, SMS, and RFID). This approach is designed to enable users to develop new ways of doing business....

Purpose – The purpose of this paper is to illustrate a business process modelling approach based on: the incorporation of the best practices in the industry; higher reliability standards for operation; real‐time settlement; improved security; and transparency in the process and information...

Purpose – Management within the creative industries can face many challenges, some of which may be unique to these forms of organisations. The perceptions and actions of the creative employees, consumers and clients, can impact directly on the overall creative output and end product. This...

Purpose – The purpose of this article is to aid in the understanding of the influence of social integration (SI) in enterprise information systems (EIS) use. Design/methodology/approach – An in‐depth case study was carried out, where 40 interviews were collected along with eight informal...

Purpose – The purpose of this paper is to propose a model for conducting an organizational assessment/diagnosis. Design/methodology/approach – The model provides practitioners with a method to identify the breakdown(s) in the organizational system that is motivating a significant number of...

Purpose – Aim of this paper is to set some cost benchmarks for the cost of processing an insurance application and processing a claim. Design/methodology/approach – Activity‐based costing (ABC) model. The ABC model was applied to a unified business process and set the benchmarks for the...

Purpose – The purpose of this paper is to review emerging approaches to field studies of organizing that aim to avoid the problems of traditional methods and techniques. Design/methodology/approach – The paper is based in pragmatist philosophy and constructionist perspective. Within this...

Purpose – Does democracy within the firm have a positive influence on its economical and managerial efficiency? What sort of democracy do we consider, for what sort of efficiency? Tracing back competitiveness to rights and statutes is particularly difficult because of the multiplicity of...