Purpose – The paper aims to consider the underlying premises of Peter Drucker's managerial writing and focuses on three main aspects: humans and relations, an evolutionary perspective and a pragmatic perspective. These ontological views are taken to a new level and applied to explore the world...

Purpose – This paper aims to offer a two‐dimensional holistic framework for analyzing interpersonal relationships in the sales process in a business‐to‐business (B2B) context. Design/methodology/approach – This paper takes the form of a literature study of the key concept, i.e....

Purpose – The purpose of this paper is to create actionable knowledge, thereby supporting and stimulating practitioners to improve processes in the financial services sector. Design/methodology/approach – This paper is based on a case base of improvement projects in financial service...

Purpose – The purpose of this paper is to suggest a situated conception of projects, in order develop finer understanding of how these endeavors emerge and unfold over time. The author proposes that these understandings should be rooted in a process ontology, conceive action as situated and...

Purpose – The purpose of this paper is to show that organizational change depends on societal narratives – narratives about the character, history, or envisioned future of societies. Design/methodology/approach – A case study of a Swedish municipal waste management company serves as an...

Purpose – This paper aims to clarify the relationship between explicit and tacit knowledge in specific organizational environments. It seeks to explore processes and strategies currently being deployed as best practices in the military to see what can be learnt from them and to improve the use...

Purpose – The assessment of COBIT process maturity levels is fraught with a number of problems regarding the objectivity of the assessment results. Unlike ISO/IEC 15504, COBIT does not define an assessment model. The purpose of this paper is to align the behavioural aspects of the six COBIT...

Purpose – In today's globally competitive environment, customers only want to pay for value‐added activity. They are not willing to pay for inefficiencies, such as those incurred through extra motion, or time spent searching for data, information, or tools. Although these wastes may be...

Purpose – The purpose of this paper is to examine deinternationalisation through the lens of coevolutionary theory. The intention is to offer a fuller understanding of the processes and strategic challenges involved in this process and establish a path for future research in this area of...

Purpose – To describe how a major Swiss company revitalized its organizational capabilities by using the combined know‐how of an experienced provider of executive education and the expertise of its top managers to reinvent its approach to strategy development. Design/methodology/approach –...