Calvo-Mora, Arturo; Ruiz-Moreno, Carolina; … - In: Journal of Business Research 67 (2014) 5, pp. 769-774
This study seeks to examine the relationship between TQM social and technical factors and their effects on organizational results, and takes the EFQM model as a reference. Moreover, through structural equation modeling (Partial Least Squares), the study hypothesizes and tests a mediation model...