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  • Search: subject:"perceived service quality"
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Year of publication
Subject
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Service quality 94 Dienstleistungsqualität 93 Customer satisfaction 73 Kundenzufriedenheit 70 Consumer behaviour 66 Konsumentenverhalten 66 perceived service quality 61 Perceived service quality 37 Beziehungsmarketing 33 Relationship marketing 33 customer satisfaction 16 Product quality 15 Produktqualität 15 Perceived Service Quality 13 Job satisfaction 12 customer loyalty 12 Quality management 11 Qualitätsmanagement 11 Arbeitszufriedenheit 10 Higher education institution 10 Hochschule 10 Online retailing 10 Online-Handel 10 Customer retention 9 Einzelhandel 8 Kundenbindung 8 Retail trade 8 Services 8 Students 8 Studierende 8 Confidence 7 Corporate reputation 7 Dienstleistung 7 Dienstleistungssektor 7 Firmenimage 7 Pakistan 7 Service industry 7 Vertrauen 7 higher education 7 Coronavirus 6
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Online availability
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Undetermined 63 Free 38
Type of publication
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Article 121 Book / Working Paper 6
Type of publication (narrower categories)
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Article in journal 91 Aufsatz in Zeitschrift 91 research-article 12 Article 10 Conference paper 2 Konferenzbeitrag 2 Aufsatz im Buch 1 Book section 1 Collection of articles of several authors 1 Conference Paper 1 Graue Literatur 1 Non-commercial literature 1 Sammelwerk 1 Thesis 1 conceptual-paper 1
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Language
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English 120 Undetermined 7
Author
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Chikazhe, Lovemore 5 Söderlund, Magnus 4 Calabrese, Armando 3 Makanyeza, Charles 3 Malik, Shahab Alam 3 Milfelner, Borut 3 Al-Bourini, Faisal A. 2 Ali, Alina Zulfiqar 2 Annamdevula, Subrahmanyam 2 Anwar, Md. Aftab 2 Bellamkonda, Raja Shekhar 2 Biswas, Abhijeet 2 Bourini, Islam 2 Chakraborty, Shibashish 2 Chaudhary, Muhammad Amir 2 Chaudhary, Naveed Iqbal 2 Chigunhah, Blessing 2 Cho, Jihoon 2 Dakhan, Wenyuan Li Sarfraz Ahmed 2 Dlačić, Jasmina 2 Ferguson, David 2 Fongsuwan, Wanno 2 Gulseven, Osman 2 Hanaysha, Jalal Rajeh 2 Izogo, Ernest Emeka 2 Jahmani, Ashraf 2 Janda, Swinder 2 Kabir, Golam 2 Kang, Dayoung 2 Khan, Zia 2 Kim, Seongcheol 2 Lazaris, Chris 2 Malik, Shujah Alam 2 Merani, Sajid Hussain 2 Mumtaz, Roohi 2 Najafi, Seyesvahid 2 Parmata, Uma Maheswari Devi 2 Pérez, Andrea 2 Qalati, Sikandar Ali 2 Ramovš, Marjeta 2
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Institution
All
Department of Economics, European University Institute 1 Programa Interuniversitario de Doctorado en Nuevas Tendencias en Dirección de Empresas, Facultad de Cièncias Económicas y Empresariales 1 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 1
Published in...
All
Total quality management & business excellence 5 Journal of retailing and consumer services 4 Journal for global business advancement : JGBA 3 Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 3 Cogent Business & Management 2 Cogent business & management 2 Journal of Services Marketing 2 Market : review for marketing theory and practice 2 Pakistan Journal of Commerce and Social Sciences (PJCSS) 2 Pakistan journal of commerce and social sciences 2 Psychology & marketing 2 The international journal of productivity and performance management 2 22nd Biennial Conference of the International Telecommunications Society (ITS): "Beyond the Boundaries: Challenges for Business, Policy and Society", Seoul, Korea, 24th-27th June, 2018 1 ASEAN marketing journal : Association of Southeast Asian Nations marketing journal 1 Administrative Sciences 1 Administrative Sciences : open access journal 1 African Journal of Economic and Management Studies 1 African journal of economic and management studies : AJEMS 1 Afro Eurasian studies 1 Annals of public and cooperative economics 1 Asia Pacific Journal of Marketing and Logistics 1 Digital influence on consumer habits : marketing challenges and opportunities 1 Economics Working Papers / Department of Economics, European University Institute 1 Economies : open access journal 1 Eurasian business review 1 European Research on Management and Business Economics (ERMBE) 1 European journal of management studies : EJMS 1 European research on management and business economics 1 European research studies 1 Far East Journal of Psychology and Business 1 Information systems management 1 International Journal of Bank Marketing 1 International Journal of Electronic Government Research (IJEGR) 1 International Journal of Pharmaceutical and Healthcare Marketing 1 International Journal of Production Economics 1 International Journal of Services, Economics and Management 1 International Journal of Tourism Cities 1 International Journal of Tourism and Hospitality Management in the Digital Age (IJTHMDA) 1 International journal of business excellence 1 International journal of business innovation and research 1
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Source
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ECONIS (ZBW) 93 Other ZBW resources 15 EconStor 11 RePEc 7 BASE 1
Showing 1 - 10 of 127
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Impact of product assortment, perceived service quality, website quality, and customer reviews on customer happiness and word of mouth
Shriedeh, Fayez Bassam; Hanaysha, Jalal Rajeh; … - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 18 (2024) 1, pp. 157-180
, and perceived service quality on customer happiness and word of mouth. The data for this research was gathered from online … website quality, customer reviews and perceived service quality have positive effects on customer happiness and word of mouth …
Persistent link: https://www.econbiz.de/10014527419
Saved in:
Cover Image
Impact of product assortment, perceived service quality, website quality, and customer reviews on customer happiness and word of mouth
Shriedeh, Fayez Bassam; Hanaysha, Jalal Rajeh; … - In: Pakistan journal of commerce and social sciences 18 (2024) 1, pp. 157-180
, and perceived service quality on customer happiness and word of mouth. The data for this research was gathered from online … website quality, customer reviews and perceived service quality have positive effects on customer happiness and word of mouth …
Persistent link: https://www.econbiz.de/10014525066
Saved in:
Cover Image
"I do not know" : an examination of reactions to virtual agents that fail to answer the user's questions
Söderlund, Magnus - In: The international review of retail, distribution and … 34 (2024) 2, pp. 228-250
Persistent link: https://www.econbiz.de/10014559025
Saved in:
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The importance of educational service quality for customer satisfaction and organizational reputation
Ramovš, Marjeta; Milfelner, Borut - In: Naše gospodarstvo / Our Economy 69 (2023) 2, pp. 29-40
between customer satisfaction and three subconstructs of perceived service quality. Also, a significant positive correlation … between organizational reputation and three latent variables of perceived service quality and a positive relationship between …
Persistent link: https://www.econbiz.de/10014520576
Saved in:
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What is it like to be idle versus busy for a service machine?
Söderlund, Magnus - In: Psychology & marketing 40 (2023) 6, pp. 1237-1248
Persistent link: https://www.econbiz.de/10014291855
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The importance of educational service quality for customer satisfaction and organizational reputation
Ramovš, Marjeta; Milfelner, Borut - In: Naše gospodarstvo : NG 69 (2023) 2, pp. 29-40
between customer satisfaction and three subconstructs of perceived service quality. Also, a significant positive correlation … between organizational reputation and three latent variables of perceived service quality and a positive relationship between …
Persistent link: https://www.econbiz.de/10014310009
Saved in:
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Promoting perceived service quality and organisational performance through customer retention strategies : the moderating role of ICT
Lovemore, Chikazhe; Chavunduka, Desderio; Chinofunga, … - In: European journal of management studies : EJMS 28 (2023) 3, pp. 193-211
Persistent link: https://www.econbiz.de/10015095220
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Choosing optimal omnichannel coupon redeeming options in multiple channel settings
Vrechopoulos, Adam; Lazaris, Chris; Theodoratos, Stavros - In: Administrative Sciences 12 (2022) 4, pp. 1-17
offline) vs. online-only (online store). Results reveal that while perceived service quality is essential to improve customer …
Persistent link: https://www.econbiz.de/10014333080
Saved in:
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Teachers' views of corporate reputation : influence on behavioral outcomes
Martínez-León, Inocencia María; Olmedo-Cifuentes, Isabel - In: Annals of public and cooperative economics 93 (2022) 3, pp. 579-605
Persistent link: https://www.econbiz.de/10013464063
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Cover Image
Choosing optimal omnichannel coupon redeeming options in multiple channel settings
Vrechopoulos, Adam; Lazaris, Chris; Theodoratos, Stavros - In: Administrative Sciences : open access journal 12 (2022) 4, pp. 1-17
offline) vs. online-only (online store). Results reveal that while perceived service quality is essential to improve customer …
Persistent link: https://www.econbiz.de/10013470569
Saved in:
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