Search Results - subject:"perceived support"

You reap what you sow: How customer perceptions of justice and support enhance customer citizenship behaviors

Song, Jing - In: International Journal of Management, Economics and … 12 (2023) 3, pp. 249-278

]) in the relationships between customer perceived justice (CPJ), customer perceived support (CPS) and target-based CCBs …

Persistent link: https://www.econbiz.de/10014370279

The impact of perceived procedural justice on dimensions of customer citizenship behaviours : the mediating effect of customer perceived support

Ahmed Hassaan Mohammed Ali; Song, Jing - In: Organizations and markets in emerging economies 14 (2023) 3/29, pp. 464-485

customer perceived support (CPS). Our research setting is the smartphone after-sales service sector in China. Structural …

Persistent link: https://www.econbiz.de/10014534901

You reap what you sow : how customer perceptions of justice and support enhance customer citizenship behaviors

Ahmed Hassaan Mohammed Ali; Song, Jing - In: International journal of management, economics and … 12 (2023) 3, pp. 249-278

]) in the relationships between customer perceived justice (CPJ), customer perceived support (CPS) and target-based CCBs …

Persistent link: https://www.econbiz.de/10014368541

The impact of customer perceived support on target-based customer citizenship behaviors: The mediating effects of brand reputation and satisfaction

Ali, Ahmed Hassaan Mohammed; Song, Jing; Zhang, Min - In: International Journal of Management, Economics and … 11 (2022) 2/3, pp. 140-164

they produce extraordinary value for service providers. Whether customer perceived support (CPS) from service providers …

Persistent link: https://www.econbiz.de/10013436702

The impact of customer perceived support on target-based customer citizenship behaviors : the mediating effects of brand reputation and satisfaction

Ahmed Hassaan Mohammed Ali; Song, Jing; Zhang, Min - In: International journal of management, economics and … 11 (2022) 2/3, pp. 140-164

they produce extraordinary value for service providers. Whether customer perceived support (CPS) from service providers …

Persistent link: https://www.econbiz.de/10013415845

When COVID-19 is the invader and internal communication is the hero: Understanding the influence of internal communication on individual performance and evaluating the mediating ro...

Gomes, Daniel Roque; Lourenço, Patricia; Ribeiro, Neuza - In: Administrative Sciences 11 (2021) 4, pp. 1-13

Objective: The main objective of this study was to evaluate the impact of internal communication (IC) of organisations on the quality of the individual–organisation relationship, specifically with regard to the effects generated with respect to individual performance (IP) in a pandemic...

Persistent link: https://www.econbiz.de/10014332933