Shang, Shari S.C.; Wu, Ya‐Ling - In: Business Process Management Journal 19 (2013) 4, pp. 662-679
measurement by distinguishing three kinds of indicator for the value of process capital: input, output, and the capability to … manage process capital. The design of this study, therefore, incorporates a longitudinal analysis of the content of process … that the input measure is a less effective measure for process capital, while the output measure is a valid one for …