Birou, Laura; Germain, Richard N.; Christensen, William J. - In: International Journal of Operations & Production Management 31 (2011) 8, pp. 816-834
Purpose – The purpose of this paper is to examine the relationships between internal process improvement investments, applied channel logistics knowledge, and financial performance for make‐to‐order (MTO) and make‐to‐stock (MTS) manufacturers. This study takes the position that...