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Search: subject:"process recovery"
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Service failure
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customer recovery
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LARIVIÈRE, B.
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VAERENBERGH, Y. VAN
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VERMEIR, I.
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Faculteit Economie en Bedrijfskunde, Universiteit Gent
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Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium
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Assessing the additional impact of
Process
Recovery
Communications on Customer Outcomes: A Comprehensive Service Recovery Approach
VAERENBERGH, Y. VAN
;
LARIVIÈRE, B.
;
VERMEIR, I.
-
Faculteit Economie en Bedrijfskunde, Universiteit Gent
-
2009
satisfactory customer recovery) x3 (no, one-to-one, and one-to-many
process
recovery
communication) scenario-based experiment was …
Persistent link: https://www.econbiz.de/10005007731
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