Wang, Yue; Mo, Daniel Y.; Ma, Hoi Lam - In: Industrial Management & Data Systems 123 (2022) 2, pp. 369-385
Purpose Many e-commerce companies adopt a product customization platform offering various choices for customers to … seeks to propose time perception as the measurement of the effectiveness of online product customization. Design … customers' perception of time during the online product customization process. First, customers tend to overestimate the amount …