Purpose – The following investigation attempts to identify, describe and analyse the conditions and practices that, as regard to human resources management (HR) and knowledge management (KM), take place in the organisations that have received the National Quality Award in Uruguay. Its aim is...

Purpose – The purpose of this paper is to explore the nature of the research topics and methodologies used in the European Foundation for Quality Management (EFQM) Business Excellence Model studies, as well as to suggest a future research agenda. Design/methodology/approach – An integrative...

Purpose – Details the origins and content of the University of Bristol's award‐winning positive working environment (PWE) agenda. Design/methodology/approach – Describes the weaknesses highlighted in a detailed staff survey by The Work Foundation, and how these gave rise to the five...

Purpose – Describes how investing almost £500,000 in training its 100 employees helped Chess Telecom to prepare for growth. Design/methodology/approach – Details how the training was devised and delivered, in an award‐winning partnership with training provider TWF. Findings – Explains...

Purpose – The purpose of this paper is to see whether it is possible to reliably detect, prospectively, superior intellectual contributions to marketing's literature. Design/methodology/approach – Citation data accessed on the Institute of Scientific Information Web of Science were used to...

Purpose – The purpose of this paper is to discuss the ongoing developments of quality management systems theories and to summarize results of experiments that the author has been conducting since 2003 on convergence of quality thinking and systems thinking and the value generation process in...

Purpose – The aim of this paper is to consider business schools and to elicit whether, in seeking differentiation, rankings are more desirable than brand personality and whether silver medal winner effects exist in the perceptions of brand personalities. Design/methodology/approach –...