Bakhtiar, Arfan; Nugraha, Aditya; Suliantoro, Hery; … - In: Cogent Business & Management 10 (2023) 2, pp. 1-12
planning, organizational commitment, application of procedures on organizational performance and quality culture as mediating … of procedures have a significant effect on quality culture. ISO 9001 certification planning and organizational commitment … do not have a significant effect on operational performance, but the application of procedures and quality culture …