DRAGU, Vasile; ROMAN, Eugenia Alina; Vlad C?t?lin ROMAN - In: Theoretical and Empirical Researches in Urban Management 8 (2013) 3, pp. 32-43
The performance of a transport service is measured by its quality attribute, which is the most synthetic and comprehensive indicator. However, it is difficult to identify this service quality attribute because it involves the various customer perceptions and it may be influenced by the...