Sampaio, Paulo; Saraiva, Pedro; Monteiro, Ana - In: The TQM Journal 24 (2012) 2, pp. 181-200
Purpose – The purpose of this paper is to present a comparative analysis and usage overview of the most common business excellence models: the European Foundation for Quality Management Model, the Malcolm Baldrige National Quality Award Model, the Deming Prize Model and the Iberoamerican Model...