Join and renege decisions from a single server, observable, first come first served queue are studied via controlled laboratory experiments. The role observed queue length and encountered service time experience plays on these decisions is explored. Reneging behavior by customers influences the...

Problem definition: We study customer-centric privacy management in service systems and explore the consequences of extended control over personal information by customers in such systems.Methodology: We adopt a stylized queueing model to capture a service environment that features a service...

Problem description: Classical models of queueing systems with rational and strategic customers assume queues to be either fully visible or invisible while service parameters are known with certainty. In practice, however, people only have "partial information" on the service environment in the...

We set up a model with search and matching frictions to understand the effects of employment and wage policies, as well as nepotism in hiring in the public sector, on unemployment and rent seeking. Conditional on inefficiently high public-sector wages, more nepotism in public-sector hiring...

Hypercongestion - the phenomenon that higher traffic densities can reduce throughput - is well understood at the link level, but has also been observed in a macroscopic form at the level of traffic networks; for instance, in morning rush-hour traffic into a downtown core. In this paper, we show...

Larger and longer waiting lists for public hospital appointments and treatment have been a significant challenge in Irish healthcare for decades. The issue has been further exacerbated by COVID-19 in 2020 with the cancellation of elective activity in public hospitals for several months. The aim...