Pérez-Amaral, Teodosio; Gijón, Covadonga; … - International Telecommunications Society (ITS) - 2013
analyzes the determinants of the different types of complaints filed by residential consumers in Spain using the survey CIS … (2009) and the report Ministerio de Industria (2012a). The first survey uses disaggregated information on 4,249 residential … consumers while the report summarizes the complaints received by the Ministry of Industry's Telecommunications Customer Service …