Iravani, Seyed M.; Oyen, Mark P. Van; Sims, Katharine T. - In: Management Science 51 (2005) 2, pp. 151-166
In this paper, we present a new perspective on flexibility in manufacturing and service operations by exploring a type of operational flexibility that we term Üstructural flexibility (SF).Ý We focus on strategic-level issues of how flexibility can be created by using multipurpose resources...