Hou, Jiahe; Liu, Weihua; Cao, Yuenan; Wang, Siyu; Tang, Ou - In: Journal of management science and engineering 9 (2024) 3, pp. 308-327
. Conventional evaluation methods of service quality are based on constructing a rating index system and then comprehensively … logistics service quality, and the reviews of a logistics firm can be examined to verify the effectiveness of this method … ratings can reflect a firm's overall service quality, with an excellent rating highlighting the best service quality, which …