Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256
structural model indicate that service quality and fair service charge both have positive direct impact on customer satisfaction …This study aims to investigate, through the development and operationalized constructs of service quality, service … charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in …