Jin, Yan; Oriaku, Ngozi - In: Management Research Review 36 (2013) 11, pp. 1123-1136
associate flexibility with e-service. This paper aims to provide a conceptual taxonomy of e-service flexibility in line with the … company's internal flexibility, e-service flexibility, customer readiness and firm performance. Design … flexibility in a CAC framework and a conceptual model to show the influence e-service flexibility exerts on firm performance and …