engaging in services. We are in the middle of a transformation of the service sector that can be likened to the advent of mass … of organizations around the world. They enable mass hyper-personalized services and mass servitization - new types of …-intensive work. This working paper reflects and provides an up-to-date synthesis of key emerging concepts on digitalization, services …

fostering the co-production of social services, acknowledging that the technological environment is an important contextual … communication technologies was presented. The results of the research carried out indicate that the co-production of social services … methodology, which is qualitative, analyzes secondary data. Second, the co-production in the social services area includes many …

We propose a model of sharing of public services among local governments. Our model is an application of Nicoló et al …

in the categorisation of users, applications, and services into distinct groups which possess the capacity to disrupt the …