Bakry, Saad Haj; Alshouiby, Abdulaziz - In: International Journal of Knowledge Society Research (IJKSR) 8 (2017) 4, pp. 1-22
E-services are becoming of increasing importance for government and for business services. They provide benefits to all parties concerned, including: service providers, users, and the society at large. This paper presents a framework of key issues that an e-service should enjoy. The framework is...