Shahin, Arash; Dabestani, Reza - In: Journal of Industrial Engineering and Management (JIEM) 4 (2011) 2, pp. 258-280
Purpose: The aim of this paper is to examine the feasibility of implementing TQM based on soft factors, which can … improvement have the most correlations amongst the TQM soft factors. Training is the only factor which is not correlated to other … soft factors. Leadership has also the highest value among the soft factors. Research limitations/implications: The proposed …