Yan, Chongjun; Huang, George G. Q.; Kuo, Yong-Hong; … - In: Journal of management science and engineering 7 (2022) 1, pp. 19-35
Mitigating the adverse effects of uncertainty in appointment systems, arising from heterogeneous patient needs and preferences, is critical to the effective use of scarce medical resources and patient satisfaction. This study addresses an online scheduling problem with multiple servers and...