Lokkerbol, Joran; Does, Ronald; de Mast, Jeroen; … - In: International Journal of Quality & Reliability Management 29 (2012) 9, pp. 981-999
project definition templates, along with their critical to quality flowdowns and operational definitions. An overview of the … each department. The generic templates give people with knowledge about the process under improvement the ability to use … local knowledge tried and tested templates to identify promising themes for process improvement, and to make effective …