Khuja, Mohamed Saleh; Bohari, Abdul Manaf - In: Journal of Asian Business Strategy 2 (2012) 10, pp. 219-228
The impact of the Internet based ticketing systems has made information easily accessible to consumers and has … ticketing systems on the travel agency in Langkawi, Malaysia. The major method was included in-depth interviews with travel … ascertain the role of travel agents in the Internet based ticketing systems. The major finding shows that disintermediation is …